Coronavirus | Big Fat Smile’s approach


Big Fat Smile is closely monitoring the advice provided by both state and federal authorities regarding the Novel Coronavirus.

The health and safety of our children and staff is our top priority. Our 42 centres across New South Wales are taking a proactive approach, based on the advice of the New South Wales Departments of Education and Health.

We will continue to communicate to you regarding COVID-19 as circumstances evolve. Big Fat Smile services are remaining open as we are currently following all of the State and Federal Department of Health guidelines to remaining open and provide quality care.

Please see here for answers to Frequently Asked Questions for families.

We strongly uphold our current policies, which have been reviewed for increased stringency. If you would like to review them, they are available at your centre. Please be reassured that if there is any risk to families and staff at your service we will advise and update you immediately.

On Sunday 15 March 2020, the Australian government announced new measures to protect the Australian community in its response to the COVID-19 virus. This includes the requirement that all individuals arriving in Australia from an international destination must self-isolate for 14 days. This means that children enrolled in our services, who have travelled overseas, are not able to attend for 14 days.

Early education and care services and Fun Clubs are regarded as essential services. We have a commitment from the Government that they will support our sector. In the case that your centre is required to close, families will not be charged. We also have a commitment from the government that we will receive financial support towards our operational costs such as rent and staff salaries. At this stage, this has not come to a point where it is viable and requires further action. Please see our media statement below.


We continue to receive daily updates and directives from State and Federal government such as the NSW Department of Health, the Early Childhood Education and Care Directorate (our regulator) and Big Fat Smile’s Critical Incident Team to continually assess and update information. Protecting the safety and wellbeing of our children and educators is paramount, and the information we receive daily is essential in our decision-making. Each service follows strict hygiene practices and directors in each of our services will provide updated information to families outlining the specific strategies being used to reduce the spread of infection.

We will continue to update our families, as new information becomes available. Please contact us if you have any questions.

Persons seeking further information are being directed to visit:

We are providing regular updates to our families, Centre Directors, educators and all workers in line with advice from the relevant authorities.

Feedback on our approach can be directed to:

Useful links for families:

Big Fat Smile – COVID-19 FAQs For Families
Australian Government – Treasury
Here’s what we’re doing to help support your family budget
Payments to support households
Translated Information on COVID-19